The house rules, thrown straight.

§1 Acceptance of terms

Use this site or place an order and you've agreed to these terms — that's the whole mechanism. Orders are for adults: 18 and up, or with a parent or guardian placing the order. Buying for a business? We're taking your word that you're allowed to sign for it.

These Terms of Sale & Service (the "Terms") form a binding agreement between you and Triskel Clay LLC ("Triskel Clay," "we," "us," or "the studio"), a Massachusetts limited liability company with its studio at 101 Bennington St, East Boston, MA 02128. They govern your use of triskelceramics.com (the "Site") and every quote, order, and purchase you make from us. By browsing the Site, submitting a quote request, or placing an order, you accept these Terms. If you do not agree, please do not use the Site or place an order.

The Site is a storefront, not a playground. You must be at least 18 years old to place an order. If you are under 18, a parent or legal guardian must place the order for you, and by doing so accepts these Terms on your behalf.

If you request a quote or place an order on behalf of a restaurant, café, shop, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" in these Terms includes that organization.

The version of these Terms in force is always the one posted on this page, dated at the top. Section 14 explains how changes work, and Section 16 is where to send questions.

§2 What we do

Triskel Clay is a working pottery studio in East Boston. This site shows the catalog and runs a quote builder — the builder produces estimates, not orders. Everything real happens over email. We keep the site as accurate as we can, but the product pictures are 3D renders of forms, not photographs of the exact piece you'll hold.

Triskel Clay makes hand-thrown, reduction-fired stoneware: a catalog of stock forms (mugs, bowls, planters, vases), custom production runs for restaurants, cafés, and shops, custom glaze development, and logo stamping. Everything is made at 101 Bennington St, East Boston.

The Site is an online catalog with a quote builder. A quote-builder ticket is an estimate — not an order, and not a reservation of kiln time. An order comes into being only when specifications are confirmed in writing by both sides over email and any required deposit has been paid (Sections 3 and 4).

We work to keep product descriptions, dimensions, and prices accurate and current, but the Site is provided on a best-efforts basis and may contain errors. If we spot an error that affects your quote or order, we tell you and correct it before confirming — never after.

Product images on the Site are 3D renders of our forms, not photographs of individual pieces. They show shape and proportions faithfully; the piece you receive will differ in glaze break, speckle, and surface, as Section 6 describes.

§3 Quotes & pricing

A quote from the builder is our honest starting number: good for 30 days, and we'll stay within ten percent of it while we work out specs together. Once we've both confirmed everything in writing over email, the number is locked — if clay or propane costs more than we planned, that's our problem. Published wholesale tiers are honored as posted.

A quote generated by the Site's quote builder (a "ticket") is a non-binding estimate. It is valid for 30 days from the date it is issued, and the final price for the work described will not differ from it by more than ±10% unless the specifications themselves change.

A quote becomes binding only when the specifications and price are confirmed in writing by both you and the studio over email. Once confirmed, the price is fixed: increases in our material or energy costs are absorbed by us, not passed to you. Changes you request after confirmation may be re-quoted under the same ±10% rule.

Quantity discounts are published on the Site and honored as posted at the time your quote is confirmed: 12–23 pieces, 10% off retail; 24–47 pieces, 18% off; 48–95 pieces, 25% off; 96 or more pieces, 30% off. Tiers apply per order, per form and glaze.

Custom glaze development is a flat $127.00 USD per recipe (Section 7). A custom logo stamp is a one-time $78.00 USD setup plus $1.50 USD per piece stamped. Rush production (Section 5) adds 20% to the order total. Where we make a sample piece for your approval, its cost is credited toward a confirmed run of 24 pieces or more.

§4 Payment & deposits

There is no checkout on this site — no card numbers ever touch it. Everything is invoiced and settled offline. Custom runs start with a 50% deposit so we can book kiln time; the balance is due when your run passes final inspection, before it ships or gets picked up. Massachusetts sales tax applies where the law says so. Boston-area drop-off is $20.00 USD, and it is free on invoices of $500.00 USD or more.

The Site does not process payments and never collects card numbers or bank details. All orders are invoiced by email and settled offline, by the payment method stated on your invoice.

Custom runs require a 50% deposit to book kiln time and begin work. The balance is due when the run passes final inspection, and in all cases before shipping or pickup. Stock pieces are payable in full at order. Finished pieces remain the property of Triskel Clay until paid in full.

Massachusetts sales tax is added where it applies. If your organization is tax-exempt, send your certificate before we invoice and we will honor it.

Boston-area drop-off is $20.00 USD, and it is free on invoices of $500.00 USD or more. Shipments beyond the Boston area are quoted before confirmation and added to the invoice.

If a balance goes unpaid after a run passes final inspection, we may hold the finished pieces until it is settled and, after written notice and a fair chance to cure, treat the order as cancelled. Your cancellation and refund rights remain the ones in Section 5 and in our returns policy (Section 10) — nothing here quietly removes them.

§5 Timelines & delays

Standard runs take 6–8 weeks; rush runs take 3–4 weeks at +20%. The clock starts at deposit plus confirmed specs. Kilns occasionally disagree with the calendar — if we're going to be late, you hear it from us as soon as we know, and you can cancel any run that hasn't been fired yet for your full deposit back.

Standard production runs ship or are ready for pickup in 6–8 weeks. Rush runs ship or are ready in 3–4 weeks, at a 20% surcharge on the order total. Lead times run from the later of (a) receipt of your deposit and (b) written confirmation of specifications.

Quoted dates are good-faith estimates, not guarantees. Ceramics depends on kiln schedules, drying weather, and the mood of a 2,300-degree firing, and some of that sits outside anyone's control.

If a delay becomes likely, we notify you as soon as we know it, explain the cause, and give you a revised date. You will never learn about a late kiln by waiting for one.

If we miss a date — or for any other reason before firing — you may cancel a run that has not yet been fired and receive a full refund of your deposit. Once a run has been fired, it is final (Section 10).

§6 Handmade variation

Every piece is thrown by hand and fired in reduction, so no two match exactly: glaze breaks differently, speckle moves, weights drift by a few grams. That variation is the product, not a defect. Listed dimensions are accurate to about a quarter inch, and the real piece will always vary from its 3D render.

Each piece we sell is hand-thrown and reduction-fired. Glaze break, speckle, surface, and weight vary from piece to piece, and from the Site's renders. You acknowledge and agree that this variation is inherent to the work, is part of what you are buying, and is not a defect, a nonconformity, or a ground for rejecting an order.

Listed dimensions and capacities are accurate to approximately a quarter inch. For custom runs, the confirmed specification defines the target, subject to the same tolerance.

As Section 2.4 states, Site imagery is 3D-rendered. Delivered pieces will differ from renders in color depth, glaze movement, and surface. If you need to see the actual glaze before a large run, ask for a sample piece (Section 3.4) — that is what samples are for.

Pieces falling outside these tolerances are covered — generously, we think — by our returns policy (Section 10). Variation within tolerance is not a breach of these Terms.

§7 Custom glazes & your logo

Commission a glaze and we develop it for you, name it after you, and retire it from public use — nobody else gets it. The recipe itself stays ours: you're buying exclusivity of use, not the formula. Put your logo on a run and you're promising us you own the mark or are allowed to use it, and you're giving us permission to reproduce it on your pieces.

For a flat fee of $127.00 USD we develop a custom glaze to your brief. The glaze is developed for you, named after you, and retired from our public lineup: we will not offer it to other customers or add it to the public catalog.

A custom glaze remains the studio's recipe. What you purchase is exclusivity of use — not ownership of the formula. Triskel Clay retains all rights in the recipe itself, including the right to keep it in our records and to adjust it as raw materials change, while honoring your exclusivity. We will never sell pieces in your glaze to anyone else, and we will never publish the formula.

For a one-time $78.00 USD setup plus $1.50 USD per piece, we make a stamp of your logo and apply it to your run. By supplying artwork you (a) grant Triskel Clay a limited, non-exclusive license to reproduce that logo solely on pieces in your runs — and, with your approval, in portfolio photographs of those pieces — and (b) represent and warrant that you own the mark or otherwise control the right to have it reproduced on merchandise.

Claims that a logo you supplied infringes someone else's rights are your responsibility to carry — see Section 13 (Indemnification). If a mark is plainly not yours to give, we'll decline the stamp and say why.

§8 Intellectual property

The site, the Triskel Clay name and mark, our forms, and our glaze recipes are ours. You get a license to browse the site and shop it. Please don't scrape it, copy it, or reproduce our work without asking — ask first, and for most reasonable uses we'll say yes with a credit line.

The Site and its contents — text, design, imagery, renders, and code — together with the Triskel Clay name and mark, our ceramic forms, and our glaze recipes, are owned by or licensed to Triskel Clay LLC and are protected by copyright, trademark, trade secret, and other laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for its intended purpose: browsing the catalog, building quotes, and contacting the studio. No other right is granted, by implication or otherwise.

You may not copy, reproduce, republish, scrape, or frame the Site or its contents; create derivative works from them; or use the Triskel Clay name or mark, in each case without our prior written consent. Buying a piece gives you the piece — it does not transfer any design right in its form or glaze.

§9 Acceptable use of the site

Be normal. Don't scrape the site, don't break it, don't use it for anything unlawful, and don't pretend to be someone else. That's the whole list.

You agree not to: (a) scrape, crawl, or harvest the Site's content or pricing by automated means without our written consent; (b) use the Site for any unlawful purpose, or in violation of any applicable law or regulation; (c) interfere with or disrupt the Site, its servers, or its security features, or probe their vulnerabilities; (d) impersonate any person or organization, or misrepresent your affiliation with one; (e) infringe the intellectual-property or other rights of the studio or of third parties; or (f) use the Site's content or quote math to build a competing catalog or service.

We may block or restrict access to the Site for conduct that violates this section. Because the Site holds no accounts and takes no payments, enforcement here means exactly that and nothing more dramatic.

§10 Returns & The Chip Promise

The short version: unused stock pieces come back within 30 days; custom runs are final once fired; if a piece chips in normal use within its first year, we replace it once, free. The full policy — The Chip Promise — lives on our legal page and is part of these terms.

Returns, replacements, and cancellations are governed by our returns policy, "The Chip Promise," published at triskelceramics.com/legal#returns and incorporated into these Terms by reference. In summary: stock pieces may be returned unused within 30 days for a refund or credit; custom runs are final once fired, and may be cancelled before firing under Section 5.4; transit damage reported within 7 days is replaced at no cost; and a piece that chips in normal use within its first year is replaced once, free.

If the returns policy and these Terms ever conflict on a question of returns, replacements, or cancellations, the policy's more generous reading controls.

§11 Privacy

We collect only what you type into the quote form, and we use it to make and deliver your order. No ad trackers, no selling data, no surprises. The details live on the privacy page.

Your use of the Site is also governed by our Privacy Policy at triskelceramics.com/privacy, incorporated into these Terms by reference. Briefly: we collect the information you submit through the quote form (name, email, organization if given, and your notes) and use it to prepare quotes, make and deliver your work, and correspond with you.

We do not run advertising trackers and do not sell or rent personal information. You may ask to see, correct, or delete what we hold about you at any time by writing to hello@triskelceramics.com; records we must keep for tax purposes stay as long as the law requires.

§12 Disclaimers & limitation of liability

The website is offered as is — we stand behind our pottery, but we can't promise the site itself will be flawless or always up. If something we did causes you a loss, the most we'll owe is what you paid us for that order. Kiln failures and acts of nature don't count against anyone.

The Site is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, as to the Site and its content. Our physical pieces are covered by Section 6 and by The Chip Promise instead — we think that's the better warranty anyway.

Per Section 6, handmade variation within the stated tolerances is not a defect and gives rise to no liability on our part.

To the fullest extent permitted by law, Triskel Clay's total liability for any claim arising out of or relating to these Terms, the Site, or an order is limited to the amount you actually paid us for the order in question.

We are not liable for indirect, incidental, special, consequential, or punitive damages — lost profits, lost business, or a brunch service that had to run backup plates — even if we have been advised of the possibility of them.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including kiln or equipment failure, power or gas outages, fire, flood, storm, epidemic, labor shortage, supply failure, and government action. Your cancellation right in Section 5.4 survives any such event.

Some jurisdictions do not allow certain disclaimers or limitations of liability. Where that is true, the disclaimers and limits in this section apply only to the maximum extent the law permits.

§13 Indemnification

Two narrow promises, nothing sweeping: if you misuse this site, or if a logo you gave us turns out to be someone else's, the claims that follow are yours to carry — not ours.

You agree to indemnify, defend, and hold harmless Triskel Clay LLC and its members, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) your misuse of the Site in violation of these Terms, or (b) any breach of your warranty in Section 7.3 that you own or control a logo you supplied — including third-party claims of trademark infringement or dilution based on our reproduction of that logo on your order.

We may assume the defense of any matter subject to this section, at our own expense, and you agree to cooperate reasonably. Neither side may settle a claim in a way that admits fault on the other's part without the other's written consent.

§14 Changes to these terms

When our practice changes, this page changes, with the date updated at the top. Anything that would materially affect a confirmed order gets flagged at least 30 days ahead — and a confirmed order keeps the terms it was booked under unless you agree otherwise in writing.

We may revise these Terms from time to time. The current version is always the one posted on this page, with its effective date at the top. For material changes, we will post a prominent notice on the Site at least 30 days before the change takes effect. Your continued use of the Site after a change takes effect constitutes acceptance of it.

Orders already confirmed in writing remain governed by the version of these Terms in effect when they were confirmed, unless you and we agree otherwise in writing. A material change is never applied retroactively to a confirmed order.

§15 General provisions

The housekeeping section: these terms plus our confirmed emails are the whole deal between us; if one clause is struck down, the rest stand; Massachusetts law governs; and if we ever disagree seriously, we talk for 30 days before anyone files anything — with small-claims court always fair game.

These Terms, together with the policies they incorporate (returns at /legal#returns, privacy at /privacy) and any specifications and quote confirmed in writing by both parties, are the entire agreement between you and Triskel Clay on their subject, and supersede earlier conversations about it.

If a provision of these Terms is held invalid or unenforceable, it is enforced to the maximum extent permissible, and the rest of the Terms continue in full force.

Our choosing not to enforce a provision on one occasion is not a waiver of our right to enforce it later. Waivers count only when written and signed.

You may not assign these Terms or an order without our written consent. We may assign them in connection with a sale, merger, or reorganization of the studio, with notice to you.

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and the studio.

These Terms, and any dispute arising out of or relating to them, the Site, or an order, are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules.

Before filing anything, each side agrees to give the other written notice describing the issue and to negotiate in good faith for at least 30 days. If that fails, the state and federal courts sitting in Suffolk County, Massachusetts have exclusive jurisdiction and venue, and both sides consent to the personal jurisdiction of those courts — except that either party may bring an individual claim in small-claims court if it qualifies. Nothing in these Terms requires arbitration, and nothing in them waives your right to bring or join a class or representative action where the law provides one.

Section headings, and the "In Plain English" summaries, are for convenience. If a summary and the legal text of a section ever conflict, the legal text controls.

§16 Contact

Legal notices and questions go to the studio: email, phone, or paper mail to Bennington Street. A human answers — usually the same human who throws your order.

Questions about these Terms, and all legal notices, should be directed to: Triskel Clay LLC, 101 Bennington St, East Boston, MA 02128, USA · hello@triskelceramics.com · +1 (857) 382-6425.

Notices are deemed given when sent by email without a bounce-back, or three business days after mailing to the address above. For ordinary order questions, the same addresses work — there is only one inbox, and we like it that way.

Rather ask a person?

These terms change only when our practice changes, and every edit is dated at the top of its section. Ask anything before you order — quotes, glazes, kiln schedules, or the fine print itself.